Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
literacy skills to read and understand the organisation’s policies and work procedures, to write simple instructions for particular routine tasks and to interpret information gained from correspondence
communication skills to request advice, to receive feedback and to work with a team
technology skills to select and use technology appropriate to a task
culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.
Required knowledge
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:
antidiscrimination legislation
ethical principles
codes of practice
privacy laws
occupational health and safety (OHS)
environmentally sustainable work practices
organisational policies, plans and procedures
workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Responsibilities and duties may include: | Code of Conduct job description and employment arrangements organisation’s policy relevant to work role skills, training and competencies supervision and accountability requirements including OHS environmentally sustainable working practices team structures. |
Workgroup membersmay include: | coach/mentor other members of the organisation peers/work colleagues/team/enterprise supervisor or manager. |
Feedbackon performancemay include: | formal/informal performance appraisals obtaining feedback from clients obtaining feedback from supervisors and colleagues personal, reflective behaviour strategies routine organisational methods for monitoring service delivery. |
Support to team membersmay include: | explaining/clarifying helping colleagues problemsolving providing encouragement providing feedback to a team member undertaking extra tasks if necessary. |
Informationto be sharedmay include: | acknowledging satisfactory performance acknowledging unsatisfactory performance assisting a colleague clarifying the organisation’s preferred task completion methods encouraging colleagues open communication channels workplace hazards, risks and controls. |
Strategies/opportunities for improvementmay include: | career planning/development coaching, mentoring and/or supervision formal/informal learning programs internal/external training provision performance appraisals personal study recognition of current competence (RCC)/skills recognition/initial assessment work experience/exchange/opportunities workplace skills assessment. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist